Terms & Conditions

Personalisation

Any jewellery that has been personalised cannot be returned or exchanged since they are an individual, bespoke piece of jewellery. When ordering the piece, you will be asked to confirm that the wording is correct as mistakes cannot be rectified afterwards. Please be aware that these are hand stamped, not done by a machine, so there may be imperfections.

Warranty

During the Warranty Period of twelve months from purchase, I will repair or replace, at no charge, any item that proves defective because of improper material or workmanship, under normal use and care. Normal wear and tear is not covered by this warranty. Proof of purchase is required.

Faulty Items

Items are classed as faulty if they are received damaged or if a manufacturing fault happens within three months of purchase. Items damaged as a result of general wear and tear are not considered to be faulty. All items are checked and quality controlled before leaving the workshop. If you receive an item that has been damaged in transit please contact us immediately.

Wear & Tear

It is not recommended that you wear your jewellery when participating in sports/gym use, sleeping or swimming. Solvents, bleaches, household chemicals and cleaning products can tarnish silver. Some skin types can make the silver go black – this is only surface discolouration and can easily be removed with a soft, clean cloth.

Rings with stones

Be especially careful to protect the stones from knocks and scratches. These cannot be resized once worn. Clean regularly if the back of the stone is exposed, by soaking in warm water and a small amount of washing up liquid.

Returns

I will accept returns within 14 days of receipt of goods ordered via the internet and you may return the item(s) for any reason, with the exclusion of earrings for reasons of hygiene and items that have been specifically personalised. You must take reasonable care of goods in your possession as I will not exchange or refund goods that show obvious signs of rough handling or damage, or do not have their original packaging in a saleable condition. In this instance, the goods will be returned to the buyer at their own cost.

To arrange the return of an item please contact me to request a return, quoting your name and address, details of the product and the reason for the return.

Your original postage costs will not be refunded unless the item you received was sent in error or has been identified as faulty or damaged (provided I am notified within 7 days of receipt). Once a return is approved the goods must be returned within 28 days of you receiving them and you will be refunded within 14 days of my receipt of the returned goods.

The jewellery remains your responsibility until it reaches me so I recommend that you send the parcel using a trackable service such as the Royal Mail Special Delivery (insured) services. I cannot be held responsible for returns that are lost in transit.

Care

Silver jewellery will naturally tarnish over time. Ensure that your jewellery is kept clean and free from creams, lotions, oils, perfumes and make-up. When not wearing, store your jewellery separately so that it doesn’t get scratched or tangled. I recommend storing your jewellery out of strong sunlight, either in its original packaging or a jewellery box.

Holiday care

Keep free from sun cream and after sun lotion. Avoid wearing when in swimming pools or jacuzzis as the chlorine may tarnish the silver. Store safely when not wearing.

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